FREQUENTLY ASKED QUESTIONS


FuelMaster Plus Software

General Questions

How Do I Create - Add a Vehicle In FuelmasterPlus?
1. Click Add to begin entering Vehicle records.
2. Insert the appropriate information into the fields provided.
3. Select the Products the vehicle will be authorized to access at the fueling island. Also set the preferred Price level for each Product.
4. Select from the PROKEE®/Smart Card options
5. Enter any accounting information into the provided fields.
6. Enter the Current Odometer and Other field information.
7. Click the Encode button.
How Do I Create - Add a User In FuelmasterPlus?
1. Click Add to create a new User ID.
2. Enter the necessary information into the provided fields.
3. Click OK to save and exit the record.
How Do I Create - Add a Customer In FuelmasterPlus?
1. Click Add to create a new customer record.
2. Insert desired information for the customer.
3. Click Apply to save the information to the database.
4. Click OK to exit the window.
5. To add additional customers repeat the previous steps, if finished click Close.
How Do I Create - Add An Agency In FuelmasterPlus?
1. Select Tables->Agency… from the menu to access the Agency List.
2. Click Add to create new Agency record.
3. Select the appropriate Agency Type from the drop down list.
a. User
b. Vehicle
c. Utility
4. Once added, Agencies will be available via a dropdown box for Vehicles, Users, and Utility Keys.
How Do I Create - Add A Department In FuelmasterPlus?
1. Select Tables->Department… from the menu to access the Department List.
2. Click Add to create new Department record.
3. Enter the appropriate Department name. A Description is optional.
How Do I Create - Add An Organization In FuelmasterPlus?
1. Select Tables->Organization… from the menu to access the Organization List.
2. Click Add to create new Organization record.
3. Enter the appropriate Organization name. A Description is optional.
How Do I Create - Add A Site In FuelmasterPlus?
1. In the Site List dialog box, click Add to create a new site. This raises the Site Configuration dialog box.
2. Enter the Site ID, (it can be up to 4 alphanumeric characters and will be zero padded).
3. Select a Unit Type from the FMU dropdown box.
4. Enter Site Name and site information
5. Choose a Connection Type and click Configure. Enter the necessary information.
6. Click Apply to save the current information.
7. If you are using a Local Auth System choose the type of Local Authorization you wish to use.
Add Tank(s)
8. Next you will create and set up your Tank Configuration, click Add in the Tank(s) section and continue on to the next page.
9. Enter your Tank Capacity. This is the amount of fuel that can be stored in the tank when it’s full.
10. Enter the Reorder Limit. If the Tank reaches or falls below this amount, an exception will be noted on the Polling Report.
11. Select your Product from the Drop Down Box.
12. If you are going to use Pricing Per Tank check the box and click the Set Tank Product Prices button. (If you are not utilizing this option go to step 15).
13. Enter the Base Cost for this Tank.
14. Enter Adjustment levels for this tank. Click OK
15. If this is a Blended Tank, check the Blended box and set the percentages of the two real tanks.
16. If you would like the FuelMaster® Software to maintain inventory place a check in the box. (If not go to step 25.).
17. To set the current reading, a Stick Read should be performed on the tank for accuracy. Once completed click the Stick Read button to enter the tank's inventory.
18. The Inventory Editor window will open. Verify that each field at the top of the window is correct. Click the Add button to enter the stick reading information.
19. Enter your reading into the Stick Reading field. Select the date/time, and enter a comment for your records.
20. Click the Auto Adjust button to update the Current Inventory reading
21. Click Yes to confirm Stick Reading entered.
22. Confirm to update Current Inventory reading by clicking Yes.
23. Verify the correct information was entered into the Inventory Editor Window.
24. Click Close to exit the Editor.
25. Review the Tank Configuration Window for correct information and settings.
26. Click Apply and then OK if all information is correct to save to the database.
Add FMU(s)
27. Click Add on the FMU(s) section to configure the FMU settings for the site.
28. Select the FMU type from the drop down box.
29. Enter the FMU Name.
30. Make any changes to the lower portion of the FMU Configuration Window.
31. Click Add under the Hose listing.
Add Pump(s)
32. Select the pump position in the drop down box.
33. Enter the hose number.
34. Set the of PHL type for the dispenser.
35. Enter the Divide Ratio for the pulser that has been installed.
36. Select the type of dispenser, MPD or Mech. (If MPD is selected enter the PIE address).
37. Enter the desired time in seconds for both the No Pulse and Pump Finish Timeouts.
38. Click Configure button.
39. Click Yes to save and continue.
Add Hose(s)
40. Select the Tank from the drop-down box.
40b. Enter the PIE address per Product.
41. Click OK to save information to the database.
42. Click Apply and OK to save information to the database.
43. Click Apply to finish the FMU Site Configuration.
44. Click Online to upload the Site Configuration to the FMU at the Fuel Island.
45. Check the desired FMU(s) to upload information.
46. Click Upload to begin the process.
47. The Status Window will appear and display the status of the connection.
48. Once the End of Upload Process is displayed in the Status Output Window you can close all windows as the Site Configuration has completed.
How Do I Create - Add A Tank In FuelmasterPlus?
1. Next you will create and set up your Tank Configuration, click Add in the Tank(s) section and continue on to the next page.
2. Enter your Tank Capacity. This is the amount of fuel that can be stored in the tank when it’s full.
3. Enter the Reorder Limit. If the Tank reaches or falls below this amount, an exception will be noted on the Polling Report.
4. Select your Product from the Drop Down Box.
5. If you are going to use Pricing Per Tank check the box and click the Set Tank Product Prices button. (If you are not utilizing this option go to step 15).
6. Enter the Base Cost for this Tank.
7. Enter Adjustment levels for this tank. Click OK
8. If this is a Blended Tank, check the Blended box and set the percentages of the two real tanks.
9. If you would like the FuelMaster® Software to maintain inventory place a check in the box. (If not go to step 25.).
10. To set the current reading, a Stick Read should be performed on the tank for accuracy. Once completed click the Stick Read button to enter the tank's inventory.
11. The Inventory Editor window will open. Verify that each field at the top of the window is correct. Click the Add button to enter the stick reading information.
12. Enter your reading into the Stick Reading field. Select the date/time, and enter a comment for your records.
13. Click the Auto Adjust button to update the Current Inventory reading
14. Click Yes to confirm Stick Reading entered.
15. Confirm to update Current Inventory reading by clicking Yes.
16. Verify the correct information was entered into the Inventory Editor Window.
17. Click Close to exit the Editor.
18. Review the Tank Configuration Window for correct information and settings.
19. Click Apply and then OK if all information is correct to save to the database.
How Do I Create - Add An FMU In FuelmasterPlus?
1. Click Add on the FMU(s) section to configure the FMU settings for the site.
2. Select the FMU type from the drop down box.
3. Enter the FMU Name.
4. Make any changes to the lower portion of the FMU Configuration Window.
5. Click Add under the Hose listing.
How Do I Create - Add A Pump In FuelmasterPlus?
1. Select the pump position in the drop down box.
2. Enter the hose number.
3. Set the of PHL type for the dispenser.
4. Enter the Divide Ratio for the pulser that has been installed.
5. Select the type of dispenser, MPD or Mech. (If MPD is selected enter the PIE address).
6. Enter the desired time in seconds for both the No Pulse and Pump Finish
Timeouts.
7. Click Configure button.
8. Click Yes to save and continue.
How Do I Create - Add A Hose In FuelmasterPlus?
1. Select the Tank from the drop down box.
2. Enter the PIE address per Product.
3. Click OK to save information to the database.
4. Click Apply and OK to save information to the database.
5. Click Apply to finish the FMU Site Configuration.
6. Click Online to upload the Site Configuration to the FMU at the Fuel Island.
7. Check the desired FMU(s) to upload information.
8. Click Upload to begin the process.
9. The Status Window will appear and display the status of the connection.
10. Once the End of Upload Process is displayed in the Status Output Window you can close all windows as the Site Configuration has completed.
How Do I Configure The Transaction Export In FuelmasterPlus?
1. Select Export Configuration from the System menu.
2. Choose the appropriate selection form the Selected Export Type list.
3. Click Configure and browse to the folder for the appropriate export path.
4. Click OK to save selection.
5. Click OK to save selected export format.
How Do I Export Transactions In FuelmasterPlus?
1. Select Transaction Export from the Operations menu.
2. If specific transactions need to be removed from the export file, highlight the transaction(s) in question and select Delete or Detain.
3. Click Export to manually create the export file
How Do I Manually Download Transactions In FuelmasterPlus?
1. Click Online from the Fuelmaster Plus toolbar.
2. Select the appropriate options from the Download Options section of the online window.
a. Download Transactions
b. Download Passive Mobile Transactions
3. Select the appropriate options from the Send Authorization Lists section of the online window.
a. Vehicle Lockin List
b. Vehicle Lockout List
c. User Lockin List
d. User Lockout Lists
e. Prepaid List
f. Discount Credit Card List
g. OTR List
h. Keyless List
i. Local Auth Accepted Account List
j. Local Auth Lockin List
k. Local Auth Lockout List
l. Button Config List
m. AIM2 Programming List
n. AIM2 Lock List
5. Select other possible online functions.
a. TMU Interface
b. Send Pricing
c. Batch Report
d. Download OBD Data Logs
6. Select Save Options.
7. Click Connect to begin online session.


FuelMaster Plus Reports

General Questions

System Activity Reports
The Activity Reports provide an overview of how FuelMaster® Plus is configured (single site, or, system- wide. Information is broken down by:
1. Deliveries, transfers, and adjustments
2. Fuel transactions by hose number
3. Fuel transaction totals by tank, and
4. Oil check transactions.
Activity Reports quickly allow the user to see:
1. From which tank a product is being withdrawn
2. Number of month-to-date and year-to-date deliveries, adjustments, and transfers whether a hose is activated or unused
3. The type of product being dispensed
4. Unit equivalents: gallons, quarts, etc.,
5. Number of month-to-date and year-to-date units pumped from each hose and tank
6. Number of month-to-date and year-to-date transactions by hose and tank, and
7. Number of month-to-date and year-to-date oil check transactions.
Transaction Reports
FuelMaster® provides 176 transaction report options based on transactions in batches (e.g. Last ‘100’ transactions) or by groupings (Vehicle, User, Customer, Site).
Reports for transactions by groupings may be based on 16 different database groupings including vehicle ID, user ID, fuel site ID, and customer ID.
The Central Controller operator is prompted to select the type of transaction report, the desired grouping (where applicable), then input the desired date(s) and time(s) range to be covered by the report.
Reports include daily totals for transaction code*, quantity, cost, and period totals for products and dispenser hoses.
Transaction Code
This is a 2-digit code used to distinguish types of transactions. Codes beginning with 0 indicate transactions recorded at the Service Island.
1. Codes beginning with 1 indicate transactions entered manually at the Central Controller.
2. 00 or 10 - Fueling vehicle with a Vehicle Key,
3. 02 or 12 – Product removed from a storage tank with a Tank Truck Key (see 08 or 18 below),
4. 03 or 13 - Fueling 2 or more successive vehicles a with Supervisor Key,
5. 04 or 14 - One-time issue with Supervisor Key,
6. 06 or 16 - Recording fuel drop with a Supervisor Key,
7. 07 - Inventory adjustments with a Supervisor Key,
8. 08 or 18 - Product transferred into the tanker truck with Tanker Truck Key,
9. 09 - Oil check transaction.
10. Transaction Code ‘99’ has been added to accommodate credit card systems.
Invoice Generation
FuelMaster® software contains a complete invoice generation package, eliminating the labor and paperwork of fuel billing. Up to 162 possible invoice options may be selected, and the Central Controller operator only has to input the billing period. The invoices are developed from information already present in the software program's databases.
Invoices may be generated “by customer” for all customers or a single customer, or “by grouping”. “By grouping” allows the selection of invoice(s) based on transaction code, vehicle ID, user ID, fuel site ID, customer ID (below), user’s name, user's department, user’s agency, vehicle’s agency, vehicle’s organization, vehicle’s usage, or one of five miscellaneous fields selectable by the system owner. All calculations are automatically performed by the FuelMaster® software. FuelMaster® provides site reports selectable for listings of site information, current product inventory, product inventory history (for a period of time), and product delivery history. Sample Management Reports & Transaction Data.
Site Reports
The FuelMaster® software automatically performs inventory calculations for you. After data is downloaded from a FuelMaster® fueling site (including automated Tanker Trucks), inventory amounts are immediately recalculated. When the Central Controller operator requests Inventory Reports, current information for one or all sites, including the most recent date and quantity of fuel delivered per tank, is reported. Reports can also be cross-referenced with tank monitoring systems and the inventory adjusted as needed.
Vehicle Reports
FuelMaster® provides vehicle reports selectable for listings of vehicle information, vehicle efficiency, authorized vehicles, unauthorized vehicles, AIM2 status, AIM2 history, ingress/egress, and daily quantity limit. These report categories are each further selectable by nine groupings: vehicle ID (below), vehicle usage, vehicle agency, vehicle organization, or one of five miscellaneous fields selectable by the system owner. After a grouping is selected, the reports may then be selected for all vehicles, or a specific single vehicle.

NOTE: When the vehicle databases are filled with vehicle information, an odometer range entry is entered for each vehicle. This range is then encoded into the vehicle key. When a transaction is made, the driver is prompted to enter his/her vehicle's odometer reading. If the entered reading for this transaction is not within the range limits since the last transaction, the Vehicle Efficiency Report will calculate efficiency since the last transaction, but will not figure that efficiency rating into the average. (See example entry below with Message: “Same Odometer Reading”)
User Reports
FuelMaster® provides user reports selectable for listings of user information, authorized users, and unauthorized users. These three report categories are each further selectable by four groupings: user ID (below), user name, user agency, and user organization. After a grouping is selected, the reports may then be selected for all users or a specific single user.
Customer Reports
FuelMaster® provides customer reports for listings of customer information. Customers, in this context, are individuals outside your organization. By identifying these individuals as customers, separate reports can be prepared and invoices with separate pricing levels can be generated. Customer reports may be selected for all customers or a specific single customer (below).
Utility Key Reports – (Supervisor, Manual Issue)
FuelMaster® provides utility key reports based on listings of utility key information (Supervisor, Manual Issue, etc.) authorized utility keys, and/or unauthorized utility keys. These three categories are each further selectable by nine utility key groupings: key ID (below), key usage, key agency, key organization, or one of five miscellaneous fields selectable by the system owner.
After a grouping is selected, the reports may then be selected for all utility keys, or a specific single utility key.
OBD Data Reports
FuelMaster® provides three OBD (On Board Diagnostic) based reports:
1. Active Trouble Codes Report - Identifies currently known trouble codes for each vehicle.
2. Trouble Code History Report - Displays a history of trouble codes for one or more vehicles.
3. Extended Vehicle Data Reports - detail valuable information gathered from the vehicles on board computer such as odometer readings and fluid levels.
Each of these reports can be grouped by a total of nine different grouping methods. Below is an example report (below):
Preventative Maintenance Reports
FuelMaster® provides two preventative maintenance reports. Preventative maintenance is tracked internally by the FuelMaster® software using odometers and chronometers. The software will issue a notice when a vehicle’s odometer/chronometer readings are within a user defined range of the PM due value. These vehicles can be easily viewed using the PM Over Notice report. Vehicles past due for preventative maintenance appear in the PM Overdue report.
Access Point - Ingress/Egress Report
FuelMaster® provides comparative reporting for on-facility and off-facility travel. Knowing where actual miles are being driven facilitates imposing fuel accountability and implementing mile tracking for tax- reporting purposes. Each vehicle record can be expanded to show the individual ingress or egress instances within the reporting period. Tracking the individual ingresses and egress allows for fast and efficient research to verify vehicles leaving for and arrive from service as well as showing up for PMs.
Vehicle Travel Distance Report
FuelMaster® provides cumulative travel distance report. The total distance traveled within a reporting period is illustrated with a beginning and ending odometer reading with a total distance. The ability to choose a range of vehicles and dates allows for simple comparisons between vehicles and groups of vehicles.
Daily Quantity Limit Report
FuelMaster® provides a list of all vehicles that reach their daily quantity limit. Tracking fuel consumption limits by vehicle helps to monitor fueling needs and prevent misappropriation of fuel.


FuelMaster Operations

General Questions

How Do I Program An AIM - FuelMaster Supervisor Operations
This option is used to program an AIM unit provided the programming hose tag is inserted.
1. Insert Supervisor’s key/card.
2. Select 4 for AIM
3. Select 2 for Program
4. Position the PHT on the tank ring of the vehicle to be programmed.
5. Enter the Vehicle ID and select Enter.
6. Select D to Exit.
How Do I Clean An AIM - FuelMaster Supervisor Operations
This option resets the AIM unit provided the programming hose tag is inserted.
1. Insert Supervisor’s key/card.
2. Select 4 for AIM
3. Select 3 for Clean
4. Select Yes to clean.
5. Select D to Exit.
How Do I Set the AIM PHT - FuelMaster Supervisor Operations
Set the current Programming Hose Tag (A-F).
1. Insert Supervisor’s key/card.
2. Select 4 for AIM
3. Select 1 for Set PHT
4. Select the key to set the desired PHT letter.
5. Select Enter to save.
How Do I Perform A Counts Test - FuelMaster Supervisor Operations
1. Insert Supervisor’s key/card.
2. Select A for Config
3. Select B for Tests
4. Select B for Count
5. Place appropriate hose in Manual.
6. Dispense fuel on hose and monitor count
a. The count test provides a way to both determine the pulser divide rate and troubleshoot for pulser failure.
b. By pumping one gallon on the dispenser, the counter on the FMU screen shows how any pulses equal one gallon. (The count may show one pulse either way and is still considered accurate.)
FuelMaster Supervisor Operations - Config - Tests – Keypad
1. CONFIG > TESTS > KEYPAD
A. The prompt requests keypad key presses for verification. The keypad should display the number or letter selected. If a number or letter is repeated, the selected number or letter will appear as repeated characters on the LCD until the row is full or until a different number or letter is pressed. The CLEAR/NO and ENTER/YES keys should respond with an ‘N’ and ‘Y’ respectively.
FuelMaster Supervisor Operations - Config - Tests – LCD
1. CONFIG > TESTS > LCD
A. The LCD test checks the integrity of the display board. When selected, black boxes appear in the first row and strobe to the second. If any of the LCD pixels are bad, the black box appears lighter than the rest.
How Do I Perform an Outs Test - FuelMaster Supervisor Operations
1. Insert Supervisor’s key/card.
2. Select A for Config
3. Select B for Tests
4. Select 2 for Outs
5. LEDs on relay board will blink as they are switched on and off.
Note: When selected, the LEDs on the relay board blink starting with location K1. The relay board is located in the FMU pedestal above the manual mode switches. Only LEDs corresponding to an existing relay blink. This test determines if relays in the relay board are bad, by switching them off and on.
How Do I Perform a Switch Test - FuelMaster Supervisor Operations
1. Insert supervisor’s key/card.
2. Select A for Config.
3. Select B for Tests
4. Select 1 for Switch
5. Switch pump handle and manual mode switches to test.
a. PH - The 8-1 line corresponds with PUMPS H-A. A 1 in the hose position indicates that the pump handle is on. At the same time, the LEDs marked pump handle on the pedestal I/O board blink as the pump handles are turned on.
b. MM - The 8-1 line corresponds with PUMP H-A. A 0 below the pump number means the switch is in AUTO. When toggled to manual, the 0 changes to a 1.
How Do I Perform A Manual Issue Transaction - FuelMaster Supervisor Operations
1. Insert supervisor’s key/card.
2. Select B for Issues.
3. Select A for Manual.
4. Enter User ID
5. Enter Vehicle ID
6. Enter Odometer/Chronometer
7. Select hose.
How Do I Re-Enable a Hose - FuelMaster Supervisor Operations
1. Insert Supervisor’s key/card.
2. Select B for Issues.
3. Select C for Pumps.
4. Select B to Re-enable.
5. Enter appropriate hose/pump number or 0 for All.
How Do I Shut Down a Hose - FuelMaster Supervisor Operations
1. Insert Supervisor’s key/card.
2. Select B for Issues.
3. Select C for Pumps.
4. Select A to Shutdown Pump.
5. Enter appropriate hose/pump number or 0 for All.
How Do I Update an Odometer On A Prokee-Smartcard - FuelMaster Supervisor Operations
1. Insert Supervisor’s key/card.
2. Select 3 for Odom
3. Select A to Display the reading on a key/card.
4. Select B to Update.
5. Enter updated odometer reading.
6. Insert key/card to update.
How Do I Perform A Fuel Drop At The FMU - FuelMaster Supervisor Operations
1. Insert supervisor’s key/card.
2. Select C for Tanks.
3. Select A for Drop
4. Select A for Manual
5. Enter Tank number
6. Enter Drop amount
7. Enter Unit Price
8. Select Y to save
How Do I Enter A Stick Reading At The FMU - FuelMaster Supervisor Operations
1. Insert supervisor’s key/card.
2. Select C for Tanks.
3. Select 1 for Stick Reading
4. Enter Tank number
5. Enter Stick Reading amount.
6. Select Y to save.

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