ADMINISTRATIVE ASSISTANT

The Administrative Assistant provides administrative support to our Customer Satisfaction Department.

JOB RESPONSIBILITIES:

• Answers high-volume calls on a multi-line phone system; screens and directs customers to appropriate team members; ensures phones are covered at all times.
• Maintains documentation within our CRM database with accurate and up-to-date information relevant to Customer Support.
• Manages routine call center reports; generates reports, as required.
• Records credit card merchant information and initialization checklists.
• Creates orders to properly invoice customers for billable technical support time.
• Notifies management when a customer is discontent.
• Reviews after-hours call reports from answering service and assigns open tasks to appropriate team member.
• Verifies customer calls are handled according to established guidelines and goals.
• Updates departmental TV Dashboard on a daily basis.
• Creates service orders, part orders, and purchase requisitions; emails shipment tracking information to customers.
• Schedules webinar training calls, as warranted.
• Creates and edits documents, reports, and presentations using Word, PowerPoint, Prezi, and Excel.
• Manages department calendar and assists with special events (luncheons, celebrations, annual awards dinner, etc.).
• Provides general office support within the department; orders supplies; distributes mail.
• Coordinates travel arrangements, as needed.
• Provides recommendations to improve customer support and administrative activities.
• Performs other duties, as assigned.

JOB REQUIREMENTS:

• Associates degree from an accredited college or university; will consider relevant years’ experience in lieu of degree.
• Minimum of 3 years’ experience with a solid history of positive customer interaction.
• Demonstrates effective communication abilities with writing, speaking, and listening.
• Solid organizational and time management skills are critical to this position.
• Reliable, courteous, and professional at all times; the ability to work well with others is vital.
• Detail oriented with meticulous focus on accuracy.
• Proficient with MS Office.

Syntech job descriptions are meant as summarizations only. They do not necessarily reflect all duties and responsibilities of a position.

Syntech is a drug and alcohol-free work environment and Equal Opportunity/Affirmative Action Employer (Minority/Female/Disabled/Veteran)